Reasons to Choose Business VoIP over Video Conferencing Apps - magazine module
  • Privacy & Policy
  • Contact
Saturday, June 25, 2022
  • Login
  • Home
  • Business
  • LifeStyle
  • Tech
  • News
  • Sports
  • Entertainment
  • Health
  • Games
No Result
View All Result
magazine module
  • Home
  • Business
  • LifeStyle
  • Tech
  • News
  • Sports
  • Entertainment
  • Health
  • Games
No Result
View All Result
magazine module
No Result
View All Result
Home Tech

Reasons to Choose Business VoIP over Video Conferencing Apps

magazinemodule by magazinemodule
March 2, 2022
in Tech
0 0
0
Video Conferencing Apps
Share on FacebookShare on Twitter

When it comes to managing business communications, many companies choose to use more than one tool on a daily basis: a landline phone and a chat or video conferencing app (such as Skype, Slack or Hangouts). The former is used to handle outbound and inbound calling, while the latter is for streamlining internal communications.  

While this approach works for some businesses, there’s actually a much better solution which costs less but offers more features: a Voice over Internet Protocol (VoIP) phone system.

At its core, VoIP is a technology that transmits phone calls over the internet instead of the more expensive Public Switched Telephone Network (PSTN). VoIP saves businesses money because calls made over the internet is much cheaper compared to the traditional telephone system. However, they do more than just handle calls. VoIP phones are also equipped with advanced features like call analytics not offered by ordinary video conferencing apps.

Here, we’ll list some of the most compelling reasons why a business VoIP phone system is a far better choice than a video conferencing app.

  1. Record calls for training, collaboration or customer service

Call recording is offered by most VoIP service providers as a standard feature or as an add-on. It’s a particularly useful tool for businesses that want to improve staff performance, learn more about their customers, as well as resolve disputes. With call recording, teams can also capture accurate notes and verify details of a conversation (such as during internal calls and meetings) an important factor when looking between UCaaS or CCaas.

Voice and video conferencing apps, however, are unable to support call recording. Skype, for instance, doesn’t offer a call recording feature although they have third-party developers that offer apps for this; while Google Voice only lets users record incoming calls but not outbounds calls or calls made or received via the Hangouts app.

  1. Transfer calls with ease

The ability to transfer a call with ease is a must for modern businesses. Aside from making you look more professional, it also streamlines communications and helps increase customer satisfaction.

Call transfer is built into most VoIP phone solutions today. This feature makes it easy for users to transfer calls to another phone, an extension, a conference bridge, or an outside number all in a press of a button (on your phone or softkey if you use a softphone or a mobile app).

On the other hand, call transferring in voice and video messaging apps (especially free versions) is limited. An example is Viber, which only lets users switch ongoing calls between devices that share the same account and only takes place when you are near the new device. Sure you can tell the customer to call a different number, but this is extremely inconvenient and makes you look unprofessional.

  1. Emergency Calling

In times of emergency, businesses can rely on their VoIP phone system to provide a safe and reliable means of communication. Providers such as Vonage and Jive offer a 911 Dialing service to assist users during emergencies or disasters.

With this emergency calling solution, when the user dials 911, the latter’s telephone number and physical address will automatically be forwarded to the most appropriate local emergency center so help can be deployed immediately. But customers need to register their address first with their chosen service provider. Users can register different addresses for individual extensions or for the entire account.

This service is not available in apps like Skype. In fact, Microsoft also explicitly stated that Skype isn’t a replacement for your telephone and can’t be used for emergency calling.

  1. See who’s available

The Presence feature on business VoIP phones lets you monitor the status of your colleagues or employees. You can see who’s available, who’s on a call, or who has a call ringing. This feature is common in chat applications like Slack, Skype and Facebook Messenger (with statuses such as “available”, “away”, and “busy”) but don’t really give much insight into the availability of a user.

The Presence tool in VoIP phones is more robust as it is typically able to monitor across devices (whether the employee is using the desk phone, softphone or smartphone via a mobile app). Chat or video conferencing apps don’t have this ability, which means an employee may receive two calls at once on different devices.

Final Thoughts

For businesses that want to access the best communication and collaboration features, a business VoIP phone system is the obvious choice. Apart from the cost savings, it is loaded with a host of features not available in handy voice or video conferencing applications or the traditional landline. 

magazinemodule

magazinemodule

Next Post
Alternatives to Craigslist Spokane

Alternatives to Craigslist Spokane

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Connect with us

  • 85.3k Followers
  • 23.6k Followers
  • Trending
  • Comments
  • Latest
Alternative to 1337x

Alternative to 1337x

April 6, 2022
HIRE A HACKER REVIEWS 2022:BEST WAYS TO HIRE A HACK FOR iPHONE AND ANDROID DEVICE

HIRE A HACKER REVIEWS 2022:BEST WAYS TO HIRE A HACK FOR iPHONE AND ANDROID DEVICE

May 2, 2022
9XMovies Black Review

9XMovies Black Review

April 23, 2022
6 Important Content Writing Tips For Getting Score A+

6 Important Content Writing Tips For Getting Score A+

February 15, 2022

Everything About F95Zone – An Ultimate Guide to F95Zone

0

Guide to Professional B2B Sales Skills

0

7 Popular Ways Of Creating Memorable Wedding Anniversary Celebrations

0

The Uniqueness and Versatility of Pillow Boxes as a Packaging Solution

0
An essay is a concise piece of writing

An essay is a concise piece of writing

June 24, 2022
How to Purchase Good Motorcycle Gear

How to Purchase Good Motorcycle Gear

June 23, 2022
The Most Useful Student Loan Forgiveness Programs

The Most Useful Student Loan Forgiveness Programs

June 25, 2022
Student Loan Forgiveness: What You Need To Know

Student Loan Forgiveness: What You Need To Know

June 23, 2022

Recommended

An essay is a concise piece of writing

An essay is a concise piece of writing

June 24, 2022
How to Purchase Good Motorcycle Gear

How to Purchase Good Motorcycle Gear

June 23, 2022
The Most Useful Student Loan Forgiveness Programs

The Most Useful Student Loan Forgiveness Programs

June 25, 2022
Student Loan Forgiveness: What You Need To Know

Student Loan Forgiveness: What You Need To Know

June 23, 2022

About Us

We bring you the best Premium WordPress Themes that perfect for news, magazine, personal blog, etc. Check our landing page for details.

Read more

Categories

  • Animals
  • Business
  • Education
  • Entertainment
  • Fashion
  • Food
  • Games
  • Health
  • Home
  • LifeStyle
  • Marketing
  • News
  • Tech
  • Travel
  • Uncategorized

Tags

Abu Dhabi amity park f95zone android Animals a town uncovered f95zone B2B Sales Bathroom best local movers big brother f95zone Bitcoin blog Blue World City Islamabad BTC bugmenot f95zone Business Car Cigar Boxes clear and brilliant laser facials Dentist Education Entertainment exfoliant F95Zone f95zone big brother f95zone bugmenot f95zone cloud meadow F95Zone Games Fashion Food free Instagram followers Games Health Home how to get 1k followers on Instagram in 5 minutes Lawyers LifeStyle marketing News Skin slot Slots are easy to break TangoLearn Tech The Pirate Bay Travel

Recent News

An essay is a concise piece of writing

An essay is a concise piece of writing

June 24, 2022
How to Purchase Good Motorcycle Gear

How to Purchase Good Motorcycle Gear

June 23, 2022

© 2022 JNews - Premium WordPress news & magazine theme by Jegtheme.

No Result
View All Result
  • Home
  • Business
  • LifeStyle
  • Tech
  • News
  • Sports
  • Entertainment
  • Health
  • Games

© 2022 JNews - Premium WordPress news & magazine theme by Jegtheme.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In